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You will comply with all applicable laws and these Terms.

You will not misuse or interfere with the Website or any related services.

We may update, modify, or discontinue parts of the Website at any time without notice.

Securing Your Service: To lock in your scheduled date and time, a non-refundable deposit equal to 30% of the total estimated service fee is required. This deposit allows us to dedicate professional resources and staff to your property.

Results-Based Flat Pricing: Our routine and deluxe services are quoted as a flat-rate investment based on the specific results and scope defined during your initial walkthrough.

Minimum Booking Commitments: Your flat-rate quote reflects a dedicated reservation of time on our schedule. You will be billed a minimum of the booking period and scope agreed upon in the approved estimate.

Scope Alterations & Extra Time: If a property requires work significantly beyond the initial assessment, or if you request on-site additions, you will be notified. Additional time or tasks will be billed at our current operational rates and require client approval before our technician proceeds.

Automatic Credit Card Charges: By submitting your booking deposit, you securely enroll in our automated billing system. The remaining balance for all completed services will be charged immediately upon job completion to the credit card on file (Visa or MasterCard accepted).

Declined Payments: If a payment method is declined, we will notify you immediately via email and phone. To protect our operations, all services will be paused until the account is settled in full. Clients can securely update payment methods at any time via the online Client Hub.

Refund Policy: All credit card transactions and service fees are non-refundable. Partial or full refunds are granted solely at the absolute discretion of management if circumstances warrant. For any billing inquiries or payment cancellations, contact booking@bettysbestcleaning.ca

Availability: Receipt of a quote does not guarantee scheduling availability. Dates are booked on a first-come, first-served basis upon receipt of the deposit.

Dedicated Solo-Cleaner Framework: Our operational model pairs your property with a consistent, highly trained solo technician who takes personal ownership of your space. While we cannot guarantee the exact same cleaner every single time due to illness or time-off, we maintain detailed digital files of your preferences so that service remains perfectly consistent. Your automated booking notification will always display the name of your assigned technician.

Property Entry Requirements: We require secure entry via a door code, lockbox, or physical key prior to your first service. If access tools are not provided, an adult must be present to grant entry. Failure to grant access upon arrival will trigger our Lock-Out policy.

First Occurrence: Your first late cancellation or rescheduling request is completely on us—no fee applied.

48+ Hours’ Notice: No fee.

24 to 48 Hours’ Notice: A flat $75 fee applies to cover administrative adjustments.

Less than 24 Hours’ Notice: A fee equal to 50% of the total estimated service amount will be charged.

Lock-Out / Same-Day Denial: If our technician arrives and cannot gain entry, or is turned away at the door, 100% of the service total will be charged to respect our staff's committed schedule and travel.

Client Preparation: To get the highest quality clean, floors and counter surfaces must be reasonably clear of personal items, clothing, toys, dishes, and papers prior to our arrival.

Skipped Areas: Technicians will skip heavily cluttered spaces, or areas deemed unsafe or inaccessible.

Lifting & Item Movement: For the safety of our staff, technicians will only move lightweight, small items to clean underneath them. We do not lift or shift heavy furniture, appliances, or large electronics.

Excessive Clutter Billing: If a technician must spend significant time clearing clutter to access surfaces, this extra time may be billed separately or result in an incomplete clean.

Centralized Notes: You do not need to give a tour to a new or covering cleaner. Your property's specific checklists and preferences are securely logged in our company software for your technician to review before stepping inside.

Add-On Requests: All requests for extra tasks (e.g., inside ovens, interior windows, or fridge cleanouts) must be booked through the office at least 24 hours in advance. Technicians cannot add unplanned tasks on the day of service without prior administrative authorization.

On-Site Adjustments: If an urgent extra task is requested on-site, the technician may have to skip a standard checklist item to remain on schedule, or your account will be adjusted to reflect the extra time required.