Last updated: 01/19/26
Date: Dec 12, 2025
Address: 3030 Kilpatrick Ave, Courtenay, BC, Canada
Business Hours: Daily from 9:00 AM to 5:00 PM, Monday through Sunday
DBA: Bettys Best Cleaning Services
Welcome to Bettys Best Cleaning Services (“we”, “us”, “our”). This Privacy Policy describes how we collect, use, disclose, and protect information when you visit or interact with our website https://www.bettysbestcleaning.ca/ (the “Website”), including any forms, service requests, bookings, or other features offered on the Website related to our cleaning services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service and cleaning operations, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may collect the following types of information:
Contact Information:
When you use our contact forms (e.g., “Request a Quote,” “Book a Cleaning,” or send us a message), we may collect personal details such as your name, email address, phone number, service address, and any other information you choose to provide (e.g., type of cleaning service, preferred schedule, special instructions).
Service Details:
Information related to your cleaning needs, such as property size, number of rooms, type of service requested (residential, commercial, deep cleaning, move-in/move-out cleaning), and any specific requirements or preferences.
Optional Details:
Any additional information you voluntarily provide, such as access instructions, pet information, or special cleaning requests.
Automatically Collected Data (if applicable):
If we use analytics or visitor-tracking tools (e.g., cookies, web beacons), we may automatically collect data such as IP address, browser type, pages visited, and time spent on the Website.
We use collected information for the following purposes:
To respond to your inquiries, provide quotes, schedule cleanings, and follow up on service requests submitted through the Website.
To provide and manage our cleaning services, including scheduling, dispatching cleaning teams, and ensuring service quality.
To communicate with you regarding appointments, confirmations, updates, reminders, and customer support.
To personalize and improve our services based on your preferences and cleaning needs.
To improve the Website, its usability, and user experience (if automatic tracking is in use).
To fulfill any other purpose disclosed to you at the time you provide the information.
We will not share, sell, rent, or trade your personal information with third parties — except in the following circumstances:
With service providers or subcontractors who assist us in delivering our services (e.g., cleaning staff, scheduling platforms, or customer support), only as necessary to fulfill your requested services.
If required by law, regulation, or legal process.
When we believe it is necessary to protect the rights, property, or safety of our business, our staff, our customers, or others.
If we do share personal information, we commit to applying reasonable safeguards and restricting access to only what is necessary.
We will retain your personal information only for as long as reasonably necessary to fulfill the purposes described above, including maintaining service records and complying with legal obligations. Once the information is no longer needed, we will securely delete or anonymize it.
We implement reasonable organizational, technical, and administrative measures designed to safeguard and protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission or storage over the internet is 100% secure — we cannot guarantee absolute security.
Depending on your jurisdiction, you may have certain rights regarding your personal information, including but not limited to:
The right to access the personal information we hold about you.
The right to request correction or deletion of your personal data.
The right to withdraw consent (where consent was used as the basis for processing).
The right to object to certain processing activities or request restrictions.
If you wish to exercise any of these rights, please contact us using the contact information provided above.
We respect the privacy of our customers and their homes or businesses. Any information shared with us, including access details or special instructions, is handled with strict confidentiality and used solely for the purpose of delivering cleaning services.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of the page. We encourage you to review this page periodically for any changes. Your continued use of the Website after such modifications constitutes your acceptance of the updated policy.